Customer Grievance Policy

If you are unhappy with our service or with the outcome of a support or refund request, you can raise a grievance.

Grievance Officer

• Name: Rahul Sharma (General Manager)
• Email: contact@krosz.com
• Phone: +91 95607 56303
• Address: Krosz Services OPC Pvt Ltd., 2/61 Bhim Street, Vishwas Nagar, Delhi 110032
• Hours: 10:00 AM – 5:00 PM IST, Monday to Friday

What happens next

We acknowledge your grievance within 7 business days and give you a reference number. Please include your application reference and a short description of the issue. If your grievance involves a refund, approved refunds are processed within 3 working days of approval.